FAQ
Product
The Lash Growth Serum works by activating the hair follicle to promote rapid growth of eyelashes, making them longer, thicker and fuller in as little as 1 week, and best results at around 6 weeks
Yes, our growth serum helps your lashes and brows grow back. The amount of time it takes may vary depending on the extremity of your lash loss. Remember to speak to your doctor to determine the best treatment for you.
We do not recommend it, despite being Vegan, Cruelty-Free, Paraben & Sulphate-Free, Toxin-Free and Fragrance-Free. We recommend first speaking to your doctor about using it because they will know your full medical history.
Of course! To keep your natural eyelashes healthy while wearing extensions, you should consider using a lash serum. It can also reduce the time needed to repair your natural lashes
If the syrum doesn't work for you in 60 days we offer a full refund — reach out to our lovely team at support@meshehair.com and we will process the refund for you!
Meshe eyelash growth serum is designed to be used once a day for 60 days, preferably at night before you go to bed.
We're really proud to say that our eyelash growth serum is cruelty-free! That means we don't test our products on animals or use any animal-derived ingredients. We believe in creating products that are not only effective and gentle but also ethical and sustainable. We're committed to providing you with products that align with your values.
Sure is! 100% Vegan & Cruelty Free. We're completely against testing on animals.
We always want to make sure our customers are using our products safely and comfortably, so we understand your concern about possible irritation from our eyelash growth serum. While everyone's skin is different and can react differently to certain products, we've formulated our serum to be gentle and non-irritating for most people. Our formula is free from harsh chemicals, parabens, and fragrances that can cause irritation. That being said, it's always a good idea to do a patch test before using any new product. Simply apply a small amount of the serum to the inside of your wrist or behind your ear and wait 24 hours to see if you experience any redness, itching, or other signs of irritation. How is Meshe eyelash growth serum different from the other brands? One of the main things that makes our serum unique is our carefully selected blend of ingredients. We use a combination of plant-based extracts, peptides, and biotin that have been shown to promote lash growth and strengthen lashes over time. We are so proud of the high standards we set for ourselves in terms of product development and manufacturing.
This is a great question! If you stop using our eyelash growth serum, your lashes will eventually go back to their normal length and thickness. Our serum works by nourishing and strengthening your lashes from the root, which helps to promote growth and prevent breakage. So, if you stop using it, your lashes may become more prone to breakage and fall out. That being said, it's important to note that everyone's lashes are different and may react differently to our serum. Some people may see longer-lasting results even after they stop using it, while others may notice a more significant change while they're actively using the serum. We recommend using our serum consistently for at least 60 days to see the best results and continuing to use it daily or a few times a week to maintain your beautiful lashes.
It can be disappointing to see that you are no longer seeing the results you were hoping for while using our eyelash growth serum. While it is formulated to promote lash growth and strengthen lashes, everyone's lashes are different and can react differently to certain products. It's possible that your lashes have simply reached their maximum length and thickness, or that something else is affecting their growth. It's also possible that you may be experiencing a temporary phase of lash shedding, which can happen occasionally and is a natural part of the lash growth cycle. During this phase, it may seem like your lashes aren't growing as quickly or as thickly as usual, but this is usually followed by a period of renewed growth. We suggest taking a break for a few weeks and then use the serum again. It actually works most of the time!
Meshe eyelash growth serum is made with NO known cancer-causing ingredients, NO known endocrine disruptors, and NO banned ingredients. It's guaranteed gluten-, cruelty-, soy-, silicone-, wheat-, and Phthalate-free.
Our eyelash growth serum is formulated to be gentle and safe for use around the eye area, including your eyes and lash line. Our serum does not contain any harsh chemicals or ingredients that are known to darken your lash line or eye color. However, it's important to note that everyone's skin and eye color is different and can react differently to certain products. If you have any concerns or questions about using our eyelash growth serum, we recommend doing a patch test first to see how your skin and eyes react to the formula. Simply apply a small amount of the serum to the inside of your wrist or behind your ear and wait 24 hours to see if you experience any redness, itching, or other signs of irritation.
While our eyelash growth serum is formulated to be gentle and safe for most people, we always recommend consulting with a healthcare professional before using any new products, especially if you're pregnant or breastfeeding. While we don't use any harsh chemicals or ingredients that are known to be harmful during pregnancy or breastfeeding, it's always best to err on the side of caution and get advice from a medical professional who knows your individual health history. It’s always best to consult with your doctor or midwife before trying any new products.
There’s no reason why you can’t! The serum will work on your brows because it contains biotin, peptides, and panthenol, which are all beneficial for hair growth. By applying the serum to your eyebrows regularly, you can help nourish the hair follicles and encourage growth. Be sure to use a clean applicator to avoid introducing bacteria to the product. Apply the serum to your brows just as you would to your lash line using short, quick strokes.
Order Details
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder.
Please note that it can take up to 24 hours before you receive the order confirmation. If you have checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you.
Once the order is shipped, please allow 24 to 48 hours for the tracking number to be fully updated on the post office system. We will send your tracking number via email. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status.
If you can't find your tracking number just contact us and we can provide it for you!
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier and let us know so we can also investigate this for you.
We are sorry to hear that you are canceling your order. Please take note that once the order has been placed we're unable to cancel or modify the order. All sales are final.
Please contact us for further assistance.
Don't worry, please contact our Customer Support Team for assistance!
Just provide us with your order number, original email address, and the updated email address so that we can update your details for you. Once we update your email address, we will resend your updated order confirmation and/or shipping confirmation.
Once an order is placed, we are unable to modify the order. Please contact our Customer Support Team for the best solution!
Shipping & Delivery
Delivery generally takes between 3-5 business days
, for more information please refer to our Shipping Details page.
If we have a high demand of purchases, shipping may be delayed. However, we provide full transparency if this occurs and will keep you posted via email. Shipping delays are a rare case, and we pride ourselves on our outstanding customer service and communication.
Our warehouse will process your order as fast as possible. We aim for same day dispatch, but in some cases will send your order on the following business day, assuming the item you have ordered is available in stock. You will receive an email with a shipping confirmation once your parcel has been dispatched from our warehouse.
Please note, orders are fulfilled Monday to Friday. In addition, we do not ship on public holidays.
We proudly ship all orders locally from USA.
It is the responsibility of the customer to ensure the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to update an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Can't contain your excitement? Please be patient, sis! Typically, it takes 1-2 business days for your order to be processed so you may expect a shipping confirmation email within that time frame! Be sure to check your junk/spam mail as it may have ended there as well.
Returns & Refunds
You have the right to return one or several products for a refund within 14 days after receiving your order. If you wish to return or exchange your order, please send it back to us and we will handle your return as soon as possible.
Before you return your order for a refund, please make sure that below is equal to the product you return:
- • The product is in the same condition as when it was received.
- • The product is in their original containers with labels intact and protective sticker
If you would like to return a product, please reach out to our support staff. They will outline the steps to complete a return so it's a hassle-free process for you.
Refunds generally take 14 days to process. If you have not yet received your refund, please contact us for a status update.
We want you to love your purchase, but if you have changed your mind you can return your jar of joy. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.
Due to hygiene reasons if the product has been opened and used we will not be able to issue a return.
Please note: the customer is responsible for the shipping cost of a return and this is non-refundable. We also encourage you to use a trackable service as lost returns cannot be compensated for.